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Permanent discount of -20%

By registering on the site you get  a permanent discount for the purchase  of pure silk accessories

Terms / Returns

Payments

Gift-wrapping

All orders will be beautifully gift-wrapped in tissue and packaged in our custom boxes.

Delivery Information

Please visit this page: https://4newme.com/delivery

Returns 

Conditions of return

You could return a product in case:

- the product is different from the one you have chosen;

Buyers are responsible for return shipping costs. 

We accept returns 

Contact me within: 5 working days of delivery

Ship items back within: 7 working days of delivery

How do I return my order?

  1. All items must be returned within 7 working days, in perfect condition, unused, unwashed and with the tag still attached to the item in all original boxes and packaging. Should any item(s) not be in perfect condition upon receipt, we will not accept them. 
  2. To return an item, please fill the form.
  3. We strongly advise that all goods be returned via a recorded method of delivery and that you get a 'proof of posting' certificate from your Post Office or carrier. This will cover you if the goods are lost in the post.  We will not be held responsible for any returns that do not reach us and you will remain billed for lost items.
  4. We does not cover the cost of returns (unless stated otherwise). To do this we would have to increase the price of our products and we don't want to cost you more money by doing this.

Please use this link: Returns

We will contact you!

Refunds will be processed within a maximum of 30 days after receipt. However we don't want to keep you waiting that long so it should be much speedier. 

You will receive a full refund of your money and an email confirming this.

Sale of exhausted and / or discounted items

Discounted and / or exhausted products on the site can be returned only within 7 working days from the day after delivery to you.

* The term of production of products, which are currently not available, is between 3 to 14 working days from the made and paid order. I will contact you after I receive your inquiry by phone and / or email.. When a product is not available, I will make and draw a new one for you. It cannot be exactly the same as the previous one, as all silk products / accessories and clothes / are unique and hand-painted.

Suspected Faulty Goods

Goods are classified as faulty if they are received damaged. Please note that all items that are damaged as result of wear and tear are not considered to be faulty. For all faulty items outside our Returns policy please contact info@4newme.com. 

I do my best to show the colors of all products in 4newme.com as accurately as possible.

The hand-painted natural silk is very beautiful and the live clothes and accessories are more beautiful than in the photos! This is what you tell me when you receive your luxury accessories and clothes!

Therefore, because computer screens may differ, I cannot guarantee that the colors on different screens will be completely accurate. All products are handmade, hand painted using the best materials and paints. Please note that fine luxury textiles are not perfect.

We don't accept exchanges

But please contact us if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

- Personalized or individual orders for hand-painted clothes and accessories, as well as for any other personal products sewn and individually created for you;

- Digital downloads

Please note the following

We have made every effort to display as accurately as possible the colours of our products that appear on 4newme.com. However, as computer screens may vary, we cannot guarantee that your screen's display of any colour will be completely accurate. All scarves are hand crafted using the finest materials and paints. Please note that fine luxury textiles are not flawless.

When a product is not available, I will design and paint a new one for you. It cannot be exactly the same as the previous one, as all products are unique, hand-painted and handmade.

Estimated shipping times for Bulgaria

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose. 

Sale items

Although we work to get your orders to you as quickly as possible, please note that during busy sale periods, orders may take a little longer to be dispatched. If you have any questions about your order or delivery, please contact info@4newme.com or +359 87 77 0508

Customs and import taxes

Buyers from abroad are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

I don't accept exchanges

But please contact me if you have any problems with your order.

Conditions of return

Buyers are responsible for return costs.

Return costs are at your expense.

All products are returned to their original condition, in original packaging, with unremoved labels and stickers.

Wholesale availability and delivery

Wholesale sales are available for more than 10 products.

The estimated delivery date is determined based on your location, our location - Bulgaria, processing time, courier / post office and date of purchase.