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All orders will be beautifully gift-wrapped in tissue and packaged in our custom boxes.
Please visit this page: https://4newme.com/delivery
Conditions of return
You could return a product in case:
- the product is different from the one you have chosen;
Buyers are responsible for return shipping costs.
We accept returns
Contact me within: 5 working days of delivery
Ship items back within: 7 working days of delivery
How do I return my order?
1. All items must be returned within 7 working days, in perfect condition, unused, unwashed and with the tag still attached to the item in all original boxes and packaging. Should any item(s) not be in perfect condition upon receipt, we will not accept them.
2. To return an item, please fill the form.
3. We strongly advise that all goods be returned via a recorded method of delivery and that you get a 'proof of posting' certificate from your Post Office or carrier. This will cover you if the goods are lost in the post. We will not be held responsible for any returns that do not reach us and you will remain billed for lost items.
4. We does not cover the cost of returns (unless stated otherwise). To do this we would have to increase the price of our products and we don't want to cost you more money by doing this.
Please use this link: Returns
We will contact you!
Refunds will be processed within a maximum of 30 days after receipt. However we don't want to keep you waiting that long so it should be much speedier.
You will receive a full refund and an email confirming this.
Sale of exhausted and / or discounted items
Discounted and / or exhausted products on the site can be returned only within 7 working days from the day after delivery to you.
* The term of production of products, which are currently not available, is between 3 to 14 working days from the made and paid order. I will contact you after I receive your inquiry by phone and / or email.. When a product is not available, I will make and draw a new one for you. It cannot be exactly the same as the previous one, as all silk products / accessories and clothes / are unique and hand-painted.
Suspected Faulty Goods
Goods are classified as faulty if they are received damaged. Please note that all items that are damaged as result of wear and tear are not considered to be faulty. For all faulty items outside our Returns policy please contact email@example.com.
We don't accept exchanges
But please contact us if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Digital downloads
Please note the following
We have made every effort to display as accurately as possible the colours of our products that appear on 4newmel.com. However, as computer screens may vary, we cannot guarantee that your screen's display of any colour will be completely accurate. All scarves are hand crafted using the finest materials and paints. Please note that fine luxury textiles are not flawless.
When a product is not available, I will design and paint a new one for you. It cannot be exactly the same as the previous one, as all products are unique, hand-painted and handmade.
Estimated shipping times for Bulgaria
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Although we work to get your orders to you as quickly as possible, please note that during busy sale periods, orders may take a little longer to be dispatched. If you have any questions about your order or delivery, please contact firstname.lastname@example.org or +359 87 77 0508
Customs and import taxes
Buyers from abroad are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
I don't accept exchanges
But please contact me if you have any problems with your order.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Wholesales are available for more of 10 products.