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Terms

Payments

Gift-wrapping

All orders will be beautifully gift-wrapped in tissue and packaged in our custom boxes.

Delivery Information

Please visit this page: https://4newme.com/delivery

Returns 

Conditions of return

You could return a product in case:

- the product is different from the one you have chosen;

Buyers are responsible for return shipping costs. 

We accept returns 

Contact me within: 5 days of delivery

Ship items back within: 7 days of delivery

How do I return my order?

1. All items must be returned within 7 days, in perfect condition, unused, unwashed and with the tag still attached to the item in all original boxes and packaging. Should any item(s) not be in perfect condition upon receipt, we will not accept them. 

2. To return an item, please fill the form.

3. We strongly advise that all goods be returned via a recorded method of delivery and that you get a 'proof of posting' certificate from your Post Office or carrier. This will cover you if the goods are lost in the post.  We will not be held responsible for any returns that do not reach us and you will remain billed for lost items.

4. We does not cover the cost of returns (unless stated otherwise). To do this we would have to increase the price of our products and we don't want to cost you more money by doing this.

Please use this link: Returns

We will contact you!

Refunds will be processed within a maximum of 30 days after receipt. However we don't want to keep you waiting that long so it should be much speedier. 

You will receive a full refund and an email confirming this.

Sale and Discounted Items

Items on sale or discontinued items can only be returned within 7 working days starting the day after delivery to you.

Suspected Faulty Goods

Goods are classified as faulty if they are received damaged. Please note that all items that are damaged as result of wear and tear are not considered to be faulty. For all faulty items outside our Returns policy please contact info@4newme.com. 

We don't accept exchanges

But please contact us if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

·       ·  Custom or personalized orders

·       ·  Digital downloads

·  Intimate items (for health/hygiene reasons)


Please note the following

We have made every effort to display as accurately as possible the colours of our products that appear on 4newmel.com. However, as computer screens may vary, we cannot guarantee that your screen's display of any colour will be completely accurate. All scarves are hand crafted using the finest materials and paints. Please note that fine luxury textiles are not flawless.

When a product is not available, I will design and paint a new one for you. It cannot be exactly the same as the previous one, as all products are unique, hand-painted and handmade.

Estimated shipping times for Bulgaria

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose. 

Sale items

Although we work to get your orders to you as quickly as possible, please note that during busy sale periods, orders may take a little longer to be dispatched. If you have any questions about your order or delivery, please contact info@4newme.com or +359 87 77 0508

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

We don't accept exchanges

But please contact us if you have any problems with your order.

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Wholesale availability

Wholesales are available for more of 10 products.